Service Users Charter
Using our in-house trainer we ensure all of our staff are trained to a high level. We will support you with the care you require for as long as you wish to stay in your own home.
We recognise your right as a person to:
- Privacy
- Dignity
- Freedom of choice
- Personal safety
- Control over what happens in your own home
We will ensure that any work undertaken in your home will be:
- Agreed by yourself
- Involve as necessary your other carers
- Changed at your request
- Be undertaken in a friendly
- and efficient manner
We believe you have the right to:
- An explanation of the service we can offer
- Help and advice on any other services that may assist you
- Choose the service you want
- Have any information you give us held in confidence and not to disclose to anyone else without your permission
- Know that any information held on our computers about you is done so in accordance with the Data Protection Act 1984, and is made readily available at your request.
- Be involved in a full assessment of your care needs
- Receive the highest quality care and professionalism from all our staff
- Expect that all our carers have been properly vetted and trained before being introduced to our service users.
- Complain about any aspect of our service in accordance
In return, we would ask that you
- Tell us if you are unhappy with any aspect of our service
- Treat your carer as you would wish to be treated
- Give as much notice as possible to any change to your care requirements
- Settle your account within the terms of your contract
Rate Card (as of 07/04/2025)
30 minute visit: £25.00
45 minute visit: £31.00
60 minute visit: £33.00
(we do charge double-time on Christmas Day, Boxing Day and New Years Day, to compensate the carer for double time too).
(the visit charge is per carer, so if two carers are needed to attend, the price is doubled).